Frequently Asked Questions
Q1. What's your MOQ? Can I order a small quantity for the first time?
A: For new customers, small order quantities are accepted initially. Larger quantities qualify for better pricing.
Q2. What about the lead time?
A: Standard lead time is 2-12 days after payment (excluding customized products).
Q3. Which payment terms do you accept?
A: We accept T/T, PayPal, Western Union, and MoneyGram.
Q4. Can you do ODM and OEM products?
A: Yes, we accept both ODM and OEM orders.
Q5. How do you process mold product orders?
A: Process includes requirement specification, design proposal, customer confirmation, deposit payment, mold completion, sample approval, and balance payment.
Q6. How do you guarantee product quality?
A: All products undergo 100% quality control inspection before shipment.
Q7. What after-sales services do you provide?
A: We offer troubleshooting support, spare parts supply, and 24-hour response via phone or email.
Q8. How can I get a sample?
A: Small quantity samples are available with shipping fees; some free samples may be provided.